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In an era where technology is reshaping every aspect of business operations, digital transformation has become a prerequisite for competitiveness, efficiency, and sustainable growth. To help Macedonian companies recognize and harness the opportunities offered by digitalization, we have prepared two specialized training programs, designed to meet different business models and needs.
This training focuses on companies offering services and seeking to improve efficiency, client communication, and service quality through digital tools and innovation.
Throughout the training, participants will explore how digitalization is transforming customer expectations and learn how to create a modern, digital customer experience. The program will introduce the most useful technologies for the service sector, CRM systems, cloud solutions, automation, analytics, and AI-based tools (including ChatGPT), with particular emphasis on data protection when using cloud platforms.
By participating, you will:
- Receive a clear roadmap and free resources for implementing digital solutions.
- Explore how digitalization can improve client communication, service management, and internal processes.
- Get familiar with practical tools for automation, online collaboration, and analytics.
- Review successful examples of digital transformation in the service sector.
Trainer: Goce Djurovski
Goce Djurovski is an ERP consultant and project manager with extensive experience in digital transformation and business process optimization. He has participated in numerous EU-, FITR-, UNDP-, and USAID-funded projects, as well as in the development and implementation of software solutions for companies across various sectors. With his technical and advisory expertise, he actively contributes to improving the efficiency and competitiveness of small and medium-sized enterprises.
To reserve your place, register today by filling out the form: https://docs.google.com/forms/d/e/1FAIpQLSfZbegd1tg1r9Wf5YcQpMQcgqda_TVVNUuKl3Q6GkuxVvLkJg/viewform